Musti Group is the leading Nordic pet care specialist operating in Finland, Sweden, Norway, and the Baltics. Our mission is to make the life of pets and their parents easier, safer and more fun throughout the entire lifespan of the pet. We want to be a full-service product provider and operator for our customers – both physically and digitally. We believe that a full-service ecosystem offers a unique value proposition that enhances and strengthens strong customer relationships and sets us apart from our competitors.

Musti Group’s net sales were EUR 444 million in 2024. We have over 2,000 employees, 1,9 million customers and 415 stores. Read more about us!

Customer Care Advisor (temporary)

Are you customer-oriented? Are pets close to your heart? Are you fluent in Swedish? If yes, come and join our international team in Nordic Customer Center Käpylä, Helsinki.

We are searching for a full-time (37,5h/week) Customer Care Advisors to our Swedish team to help and answer customers' questions about our products and services via phone, e-mail, and chat. In this position you will also have various back-office tasks such as handling product orders, deliveries etc. Excellent Swedish and good English language skills are demand, any other Nordic languages are beneficial.

You are the right match for this position if you have paws-on attitude and excellent people skills! You desire to offer world class experience to our customers and have a passion to solve problems. Knowledge and experience about animals, especially dogs and cats, is a benefit – or in the best scenario you share the love for pets!

Why to join our pack?

We offer you a diverse and inspiring work in the rapidly growing and evolving business in one of the leading pet retail companies. You have the possibility to develop your own work and the Musti chain. We are an enthusiastic, professional, and animal loving community waiting you to join the team! You will meet furry colleagues, and you can bring your four-legged friend to work with you. We offer comprehensive introduction to the work and the support of a wonderful and competent team.

We often have dogs in the office; therefore the work might not be suitable for a person who is allergic to pets.

Please leave your application at the latest by 26.7.2026. The start and end date can be negotiated, but preferably you can work from September 2026 to March 2027. The position is a full-time employment (37.5h/week) and located in Käpylä, Helsinki. Working hours are on Monday – Friday between 8.00 – 18.00

For further information please contact one of our team leaders via email: Sabina Ritola sabina.ritola(at)mustigroup.com or Johanna Blomqvist johanna.blomqvist(at)mustigroup.com.