Customer Care Specialist, Helsinki
Musti Group is the leading Nordic pet care specialist operating in Finland, Sweden, Norway, and the Baltics. Our mission is to make the life of pets and their parents easier, safer and more fun throughout the entire lifespan of the pet. We want to be a full-service product provider and operator for our customers – both physically and digitally. We believe that a full-service ecosystem offers a unique value proposition that enhances and strengthens strong customer relationships and sets us apart from our competitors.
Musti Group’s net sales were EUR 444 million in 2024. We have over 2,000 employees, 1,9 million customers and 415 stores.
Customer Care Specialist
Are you customer-oriented? Are pets close to your heart? Are you fluent in Norwegian and English, preferably also in Swedish or Finnish? If yes, come and join our international team in Nordic Customer Center Käpylä, Helsinki.
We are searching for a full-time (37,5h/week) Customer Care Specialist to our Norwegian team to help and answer customers' questions about our products and services via phone, e-mail, and chat. In this position you will also have various back-office tasks such as handling product orders, deliveries etc.
What are we looking for?
You are the right match for this position if you have paws-on attitude and excellent people skills! You desire to offer world class experience to our customers and have a passion to solve problems.
You speak and write fluently Norwegian and English. Other Nordic languages are considered as an advantage. Knowledge and experience about animals, especially dogs and cats, is a benefit – or in the best scenario you share the love for pets!
Why to join our pack?
We offer you a diverse and inspiring work in the rapidly growing and evolving business in one of the leading pet retail companies. You have the possibility to develop your own work and the Musti chain. You get to work with other stakeholders but have the independent touch of your work. You will meet furry colleagues and you can bring your own four-legged friend to work with you. We are an enthusiastic, professional, and animal loving community waiting for you to join the team!
The start and end date can be negotiated. This position is a permanent full-time employment (37.5h/week). Workplace is in Käpylä behind good public transportation connections, Helsinki. We work in hybrid working model Monday – Friday between 8.00 – 18.00.
We often have dogs in the office; therefore the work might not be suitable for a person who is allergic to pets.
For further information please contact our Team leader Johanna Blomqvist via johanna.blomqvist@mustigroup.com.
If you consider yourself as a suitable candidate, please submit your application with CV through the link latest by 11.2.2026.
#MustiGroupOffice
- Department
- Asiakaspalvelukeskus
- Role
- Customer Care Specialist
- Locations
- Helsinki Käpylä
Helsinki Käpylä
Mitä on Mustifiilis?
Mustifiilis on intohimoa työskennellä eläinten hyvinvoinnin puolesta. Se on toisaalta yhteistä Mustihuumoria ja toisaalta lupaa olla ihan oma itsensä. Tehdä työnsä omannäköisesti ja tehdä omat virheensäkin. Mustifiilis syntyy asenteesta. Jos sinulla on se, tutustuisimme sinuun enemmän kuin mielellämme! Mustissa ja Mirrissä asiakkaat ja työntekijät ovat poikkeuksellisen tukevasti samassa veneessä, koska meillä kaikilla on yhteinen tavoite. Hyvinvoivat ja onnelliset lemmikit.
Already working at Musti ja Mirri Oy?
Let’s recruit together and find your next colleague.